The UOL Distinction

Material Topics and Initiatives

Health and Safety

• Require all main contractors engaged in development projects to be ISO 45001-certified
• Implemented a Workplace Safety and Health Management system that is aligned with ISO 45001 standards for Occupational Health and Safety across all our commercial and hospitality properties in Singapore
• Established an Environmental, Health and Safety (EHS) Committee to raise awareness and create accountability

Material Topics and Initiatives

Employee Development and Well-being

• Offer flexible working arrangements as appropriate, in consideration of operational needs
• Invest in continuous development and upskilling of our people in areas such as cybersecurity, automation and AI to help them adapt to emerging business needs
• Provide training opportunities focused on upscaling, job redesign, leadership and career progression, as well as introduce incentive-based and employee recognition schemes to create a more conducive workplace that motivates employees
• Collaborate with the Singapore Tourism Board and Workforce Singapore on the Lighthouse Transformation Pilot Project to redesign job roles across different functions to enhance career opportunities for our employees in the hospitality business

Material Topics and Initiatives

Diversity, Equity and Inclusion

• Implement fair recruitment practices and reward employees based on their merit
• Support inclusive hiring with most of the PWDs working in our hospitality properties
• Integrate accessibility into our operations and have wheelchair-friendly and elderly-friendly rooms across our hospitality properties

Material Topics and Initiatives

Climate Change

• Conducted quantitative CSA to evaluate the financial implications of climate-related risks and opportunities in 2024. The outputs enable us to incorporate climate considerations into our decision-making process
• Explore opportunities to expand our Scope 3 inventory in alignment with the GHG Protocol
• Installed solar panels in eight of our properties across Singapore
• Implemented a programme to encourage guests to reuse linen and towels across all hotels in Singapore and installed rainwater harvesting systems in our hospitality properties, where feasible
• Reuse water for washing bays and dust control in our development projects
• Installed food waste digesters in all retail, mixed development and hospitality properties across Singapore

Material Topics and Initiatives

Climate Change

• Conducted quantitative CSA to evaluate the financial implications of climate-related risks and opportunities in 2024. The outputs enable us to incorporate climate considerations into our decision-making process
• Explore opportunities to expand our Scope 3 inventory in alignment with the GHG Protocol
• Installed solar panels in eight of our properties across Singapore
• Implemented a programme to encourage guests to reuse linen and towels across all hotels in Singapore and installed rainwater harvesting systems in our hospitality properties, where feasible
• Reuse water for washing bays and dust control in our development projects
• Installed food waste digesters in all retail, mixed development and hospitality properties across Singapore

Material Topics and Initiatives

Product and Service Quality

• Develop our human capital to ensure the provision of service excellence in our hospitality business
• Deliver high-quality services by prioritising our customers and providing quality customer service

Economic Performance

• Create value for all stakeholders to achieve sustainable business growth

Material Topics and Initiatives

Product and Service Quality; Climate Change

• Create high-quality products using innovative technologies in our development projects
• Support the Singapore Green Plan 2030 to achieve at least 80% of all buildings in Singapore to be Green Mark certified by 2030
• Support knowledge sharing on innovation in building technologies
• Incorporate energy efficiency measures, green features and biophilic design elements in our development projects where possible

Material Topics and Initiatives

Community Stewardship

• Organise CSR activities to support children, youth, education, inclusive sports and arts, emphasising continuity and measurable outcomes
• Delivered strong impact across beneficiaries, including over 120 children and youths supported through structured programmes and 75 children receiving specialised learning interventions
• Strengthened access to education for children from lower-income families, through $110,000 in bursaries and scholarships
• Advanced inclusive arts by reaching more than 1 million members of the public through exhibitions and supporting creative platforms for artists with disabilities
• Promoted inclusive sports by supporting over 600 para‑athletes from 60 countries through the World Para Swimming Championships 2025
• Expanded community reach through flagship initiatives such as the UOL‑PPHG Community Uplift Programme and the UOL X ART:DIS Art Prize

Material Topics and Initiatives

Climate Change

• Conducted quantitative CSA to evaluate the financial implications of climate-related risks and opportunities in 2024. The outputs enable us to incorporate climate considerations into our decision-making process
• Explore opportunities to expand our Scope 3 inventory in alignment with the GHG Protocol
• Installed solar panels in eight of our properties across Singapore
• Implemented a programme to encourage guests to reuse linen and towels across all hotels in Singapore and installed rainwater harvesting systems in our hospitality properties, where feasible
• Reuse water for washing bays and dust control in our development projects
• Installed food waste digesters in all retail, mixed development and hospitality properties across Singapore

Material Topics and Initiatives

Climate Change

• Conducted quantitative CSA to evaluate the financial implications of climate-related risks and opportunities in 2024. The outputs enable us to incorporate climate considerations into our decision-making process
• Explore opportunities to expand our Scope 3 inventory in alignment with the GHG Protocol
• Installed solar panels in eight of our properties across Singapore
• Implemented a programme to encourage guests to reuse linen and towels across all hotels in Singapore and installed rainwater harvesting systems in our hospitality properties, where feasible
• Reuse water for washing bays and dust control in our development projects
• Installed food waste digesters in all retail, mixed development and hospitality properties across Singapore

Material Topics and Initiatives

Anti-corruption and Ethical Business Practices; Cybersecurity and Data Privacy

• Comply with all national and industry regulations
• Brief all employees on our Code of Business Conduct, which strictly sets our stance against corruption and bribery
• Adopt strategy that leverages multiple layers of security defence for holistic cybersecurity protection
• Protect personal data of our stakeholders through our Data Protection Policy and security procedures
• Maintain a whistle-blowing policy for employees and third parties to report concerns about possible breaches and improprieties, including labour-related abuses

Material Topics and Initiatives

Responsible Sourcing and Supply Chain

• Engage external stakeholders such as professional bodies, regulators and our suppliers, including main contractors to promote sustainable practices
• Published our SCOC in late 2024 and rolled it out from 1 January 2025 to all Singapore and global suppliers, setting clear expectations for ethical and sustainable practices

Material Topics and Initiatives

Product and Service Quality; Climate Change

• Create high-quality products using innovative technologies in our development projects
• Support the Singapore Green Plan 2030 to achieve at least 80% of all buildings in Singapore to be Green Mark certified by 2030
• Support knowledge sharing on innovation in building technologies
• Incorporate energy efficiency measures, green features and biophilic design elements in our development projects where possible