Building Good
Product and Service Quality
At UOL, we are committed to delivering high-quality products and services by prioritising our customers through exceptional service, fostering innovation and developing sustainable buildings. All our commercial properties in Singapore have achieved at least BCA Green Mark Gold certification or higher. We aim to achieve Green Mark GoldPlus certification for all redevelopments and new commercial properties in Singapore. Currently, four out of our eight hospitality properties in Singapore are Green Mark-certified. We are working towards obtaining Green Mark certifications for all our remaining hospitality properties in Singapore.
In line with the BCA Accessibility Code, we have retrofitted rooms with wheelchair-accessible features and elderly-friendly fittings, such as no-barrier access and bathroom grab bars. We currently offer 20 wheelchair- and elderly-friendly rooms across our hospitality properties in Singapore.
We adopt biophilic designs in our hotels to enhance guest experience, incorporating greenery, natural light and open spaces to connect guests with nature. Design elements include terraced sky gardens, lush landscaping and naturally ventilated spaces, improving aesthetic appeal and guest well-being by promoting relaxation. Opened in 2013, PARKROYAL COLLECTION Pickering is our first “hotel-in-a-garden” and the first of its kind in Singapore’s business district. Its success as a green and sustainable hotel has served as a prototype for our subsequent hotels such as PARKROYAL COLLECTION Marina Bay and Pan Pacific Orchard.
In December 2024, our hospitality business achieved a significant milestone by becoming the first hospitality group in Oceania to receive the GSTC multi-site certification across all our hospitality properties in Australia. This followed our earlier success in February 2024, when we became the first Singapore hospitality group to attain the GSTC multi-site certification across all our hospitality properties in Singapore. These achievements highlight our commitment to aligning our practices with globally recognised standards for sustainable hospitality, extending beyond Singapore to our international portfolio.
In 2024, we maintained guest satisfaction scores of 80% and above across all our hotels in Singapore.