Our Approach
Sustainability Framework
We developed the UOL Sustainability Framework to guide us in creating value and shaping a sustainable future for our stakeholders in a responsible and structured manner.
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Alignment with United Nations
Sustainable Development Goals (SDGs)
The Group's sustainability efforts align with 13 SDGs. The SDGs below illustrates the positive impact of the SDGs across key material topics. It also presents our 2025 progress against the 2024 targets set for these topics. The "2025 Progress" reflects the performance of properties reported under the Company, excluding SingLand and our overseas operations, as the 2024 targets were specific to the Company.
Goal 3: Good Health and Well-being
What This Means
As a provider of living, working and leisure spaces, promoting the good health and well-being of our workforce, customers and guests is our primary responsibility. Across our business, we have a strong focus on occupational health and safety.
Material Topics and Initiatives
Health and Safety
- Require all main contractors engaged in development projects to be ISO 45001-certified
- Implemented a Workplace Safety and Health Management system that is aligned with ISO 45001 standards for Occupational Health and Safety across all our commercial and hospitality properties in Singapore
- Established an Environmental, Health and Safety (EHS) Committee to raise awareness and create accountability
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| All main contractors for development projects to be ISO 45001-certified | Target Met |
| All Singapore commercial and hospitality properties to maintain ISO 45001 certification in 2025 | Target Met |
Goal 4: Quality Education
What This Means
We are committed to developing our people and uplifting our communities by providing access to quality education and training opportunities.
Material Topics and Initiatives
Employee Development and Well-being
- Offer flexible working arrangements as appropriate, in consideration of operational needs
- Invest in continuous development and upskilling of our people in areas such as cybersecurity, automation and AI to help them adapt to emerging business needs
- Provide training opportunities focused on upscaling, job redesign, leadership and career progression, as well as introduce incentive-based and employee recognition schemes to create a more conducive workplace that motivates employees
- Collaborate with the Singapore Tourism Board and Workforce Singapore on the Lighthouse Transformation Pilot Project to redesign job roles across different functions to enhance career opportunities for our employees in the hospitality business
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| Property Business | |
| Average 25 training hours per employee in 2025 | Target Met |
| Hospitality Business | |
| Average 48 training hours per employee in 2025 | Target Met |
Goal 5: Gender Equality
What This Means
Gender diversity is important to us in attracting and retaining talent. We recognise our shared responsibility in fostering a more productive and equal society.
Material Topics and Initiatives
Diversity, Equity and Inclusion
- Implement fair recruitment practices and reward employees based on their merit
- Support inclusive hiring with most of the PWDs working in our hospitality properties
- Integrate accessibility into our operations and have wheelchair-friendly and elderly-friendly rooms across our hospitality properties
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| Nurture a diverse workforce and build an inclusive culture, so as to provide equal opportunities to all current and prospective employees |
|
Goal 6: Clean Water and Sanitation
What This Means
We are committed to fighting climate change and its impact by regulating our GHG emissions through energy efficiency measures and renewable energy usage. Additionally, we practise responsible resource stewardship to conserve energy and water, while minimising waste generation.
Material Topics and Initiatives
Climate Change
- Conducted quantitative CSA to evaluate the financial implications of climate-related risks and opportunities in 2024. The outputs enable us to incorporate climate considerations into our decision-making process
- Explore opportunities to expand our Scope 3 inventory in alignment with the GHG Protocol
- Installed solar panels in eight of our properties across Singapore
- Implemented a programme to encourage guests to reuse linen and towels across all hotels in Singapore and installed rainwater harvesting systems in our hospitality properties, where feasible
- Reuse water for washing bays and dust control in our development projects
- Installed food waste digesters in all retail, mixed development and hospitality properties across Singapore
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| GHG Emissions (Scope 1 & 2)* Commercial and Hospitality Properties |
|
| 8% reduction in GHG emissions by 2025 (base year: 2019) | Target Met |
| Energy* Commercial and Hospitality Properties |
|
| 8% reduction in energy consumption by 2025 (base year: 2019) | Target Met |
| Water* Commercial and Hospitality Properties |
|
| 5% reduction in water consumption by 2025 (base year: 2019) | Target Met |
| Waste* Commercial and Hospitality Properties |
|
| Replace single-use bathroom amenities packaging with recyclable packaging in all Singapore hospitality properties by 2025 | Target Met |
*Targets for GHG emissions, energy and water were refreshed in FY2025 following the adoption of the ISSB standards. The targets presented in this table were established prior to ISSB adoption and apply only to UOL’s and PPHG’s Commercial and Hospitality properties in Singapore. Please refer to SingLand’s report for its respective targets.
Goal 7: Affordable and Clean Energy
What This Means
We are committed to fighting climate change and its impact by regulating our GHG emissions through energy efficiency measures and renewable energy usage. Additionally, we practise responsible resource stewardship to conserve energy and water, while minimising waste generation.
Material Topics and Initiatives
Climate Change
- Conducted quantitative CSA to evaluate the financial implications of climate-related risks and opportunities in 2024. The outputs enable us to incorporate climate considerations into our decision-making process
- Explore opportunities to expand our Scope 3 inventory in alignment with the GHG Protocol
- Installed solar panels in eight of our properties across Singapore
- Implemented a programme to encourage guests to reuse linen and towels across all hotels in Singapore and installed rainwater harvesting systems in our hospitality properties, where feasible
- Reuse water for washing bays and dust control in our development projects
- Installed food waste digesters in all retail, mixed development and hospitality properties across Singapore
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| GHG Emissions (Scope 1 & 2)* Commercial and Hospitality Properties |
|
| 8% reduction in GHG emissions by 2025 (base year: 2019) | Target Met |
| Energy* Commercial and Hospitality Properties |
|
| 8% reduction in energy consumption by 2025 (base year: 2019) | Target Met |
| Water* Commercial and Hospitality Properties |
|
| 5% reduction in water consumption by 2025 (base year: 2019) | Target Met |
| Waste* Commercial and Hospitality Properties |
|
| Replace single-use bathroom amenities packaging with recyclable packaging in all Singapore hospitality properties by 2025 | Target Met |
*Targets for GHG emissions, energy and water were refreshed in FY2025 following the adoption of the ISSB standards. The targets presented in this table were established prior to ISSB adoption and apply only to UOL’s and PPHG’s Commercial and Hospitality properties in Singapore. Please refer to SingLand’s report for its respective targets.
Goal 8: Decent Work and Economic Growth
What This Means
We recognise that people are our leading asset. Developing our employees’ capabilities ensures that we maintain our competitive advantage.
Material Topics and Initiatives
Product and Service Quality
- Develop our human capital to ensure the provision of service excellence in our hospitality business
- Deliver high-quality services by prioritising our customers and providing quality customer service
Economic Performance
- Create value for all stakeholders to achieve sustainable business growth
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| Product and Service Quality | |
| Maintain Guest Satisfaction Scores of 80% and above across all hotels annually | Target Met |
| Economic Performance | |
| Pursue sustainable and profitable growth to create shared value for our stakeholders and contribute to the wider society | Refer to economic performance on this page |
Goal 9: Industry, Innovation and Infrastructure
What This Means
We are dedicated to incorporating innovative design and quality excellence in the buildings we develop. We promote sustainable practices across our businesses.
Material Topics and Initiatives
Product and Service Quality; Climate Change
- Create high-quality products using innovative technologies in our development projects
- Support the Singapore Green Plan 2030 to achieve at least 80% of all buildings in Singapore to be Green Mark certified by 2030
- Support knowledge sharing on innovation in building technologies
- Incorporate energy efficiency measures, green features and biophilic design elements in our development projects where possible
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| Aim to attain Green Mark GoldPlus or higher from Building and Construction Authority (BCA) for all future redevelopments and new commercial properties in Singapore | Target Met |
| All main contractors for development projects to be ISO 14001- and Green and Gracious Builder Scheme-certified | Target Met |
| All development projects to be CONQUAS-certified | Target Met |
| Deploy renewable energy across all commercial and hospitality properties in Singapore progressively where feasible | Eight properties in Singapore equipped with solar panels, following installations at Pan Pacific Singapore and West Mall |
Goal 10: Reduced Inequalities
What This Means
We are committed to supporting underprivileged groups in the communities where we operate. In addition to monetary donations, we leverage our people, assets and partnerships to implement community initiatives that focus on causes related to children, youth, education, inclusive sports and arts.
Material Topics and Initiatives
Community Stewardship
- Organise CSR activities to support children, youth, education, inclusive sports and arts, emphasising continuity and measurable outcomes
- Delivered strong impact across beneficiaries, including over 120 children and youths supported through structured programmes and 75 children receiving specialised learning interventions
- Strengthened access to education for children from lower-income families, through $110,000 in bursaries and scholarships
- Advanced inclusive arts by reaching more than 1 million members of the public through exhibitions and supporting creative platforms for artists with disabilities
- Promoted inclusive sports by supporting over 600 para‑athletes from 60 countries through the World Para Swimming Championships 2025
- Expanded community reach through flagship initiatives such as the UOL‑PPHG Community Uplift Programme and the UOL X ART:DIS Art Prize
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| Collaborate with relevant government agencies and beneficiary groups to develop initiatives and programmes that provide equitable opportunities, bridge social gaps, empower underprivileged individuals and foster a more inclusive and resilient society | Ongoing |
| Conduct at least one flagship inclusive art initiative and two cross-beneficiary engagement programmes annually | Target Met |
Goal 12: Responsible Consumption and Production
What This Means
We engage our key stakeholders on sustainable consumption and production to positively impact the value chains in our business.
Material Topics and Initiatives
Climate Change
- Conducted quantitative CSA to evaluate the financial implications of climate-related risks and opportunities in 2024. The outputs enable us to incorporate climate considerations into our decision-making process
- Explore opportunities to expand our Scope 3 inventory in alignment with the GHG Protocol
- Installed solar panels in eight of our properties across Singapore
- Implemented a programme to encourage guests to reuse linen and towels across all hotels in Singapore and installed rainwater harvesting systems in our hospitality properties, where feasible
- Reuse water for washing bays and dust control in our development projects
- Installed food waste digesters in all retail, mixed development and hospitality properties across Singapore
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| GHG Emissions (Scope 1 & 2)* Commercial and Hospitality Properties |
|
| 8% reduction in GHG emissions by 2025 (base year: 2019) | Target Met |
| Energy* Commercial and Hospitality Properties |
|
| 8% reduction in energy consumption by 2025 (base year: 2019) | Target Met |
| Water* Commercial and Hospitality Properties |
|
| 5% reduction in water consumption by 2025 (base year: 2019) | Target Met |
| Waste* Commercial and Hospitality Properties |
|
| Replace single-use bathroom amenities packaging with recyclable packaging in all Singapore hospitality properties by 2025 | Target Met |
*Targets for GHG emissions, energy and water were refreshed in FY2025 following the adoption of the ISSB standards. The targets presented in this table were established prior to ISSB adoption and apply only to UOL’s and PPHG’s Commercial and Hospitality properties in Singapore. Please refer to SingLand’s report for its respective targets.
Goal 13: Climate Action
What This Means
We are committed to fighting climate change and its impact by regulating our GHG emissions through energy efficiency measures and renewable energy usage. Additionally, we practise responsible resource stewardship to conserve energy and water, while minimising waste generation.
Material Topics and Initiatives
Climate Change
- Conducted quantitative CSA to evaluate the financial implications of climate-related risks and opportunities in 2024. The outputs enable us to incorporate climate considerations into our decision-making process
- Explore opportunities to expand our Scope 3 inventory in alignment with the GHG Protocol
- Installed solar panels in eight of our properties across Singapore
- Implemented a programme to encourage guests to reuse linen and towels across all hotels in Singapore and installed rainwater harvesting systems in our hospitality properties, where feasible
- Reuse water for washing bays and dust control in our development projects
- Installed food waste digesters in all retail, mixed development and hospitality properties across Singapore
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| GHG Emissions (Scope 1 & 2)* Commercial and Hospitality Properties |
|
| 8% reduction in GHG emissions by 2025 (base year: 2019) | Target Met |
| Energy* Commercial and Hospitality Properties |
|
| 8% reduction in energy consumption by 2025 (base year: 2019) | Target Met |
| Water* Commercial and Hospitality Properties |
|
| 5% reduction in water consumption by 2025 (base year: 2019) | Target Met |
| Waste* Commercial and Hospitality Properties |
|
| Replace single-use bathroom amenities packaging with recyclable packaging in all Singapore hospitality properties by 2025 | Target Met |
*Targets for GHG emissions, energy and water were refreshed in FY2025 following the adoption of the ISSB standards. The targets presented in this table were established prior to ISSB adoption and apply only to UOL’s and PPHG’s Commercial and Hospitality properties in Singapore. Please refer to SingLand’s report for its respective targets.
Goal 16: Peace, Justice and Strong Institutions
What This Means
We are committed to conducting our business with integrity and in compliance with all applicable laws.
Material Topics and Initiatives
Anti-corruption and Ethical Business Practices; Cybersecurity and Data Privacy
- Comply with all national and industry regulations
- Brief all employees on our Code of Business Conduct, which strictly sets our stance against corruption and bribery
- Adopt strategy that leverages multiple layers of security defence for holistic cybersecurity protection
- Protect personal data of our stakeholders through our Data Protection Policy and security procedures
- Maintain a whistle-blowing policy for employees and third parties to report concerns about possible breaches and improprieties, including labour-related abuses
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| Maintain a zero-tolerance stance towards fraud and corruption | Ongoing |
Goal 17: Partnerships for the Goals
What This Means
Partnerships are necessary to achieve the SDGs and are relevant to all our material topics.
Material Topics and Initiatives
Responsible Sourcing and Supply Chain
- Engage external stakeholders such as professional bodies, regulators and our suppliers, including main contractors to promote sustainable practices
- Published our SCOC in late 2024 and rolled it out from 1 January 2025 to all Singapore and global suppliers, setting clear expectations for ethical and sustainable practices
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| Form long-lasting and strong partnerships, built on respect, trust and mutual benefit, with our stakeholders | Member of both REDAS and SGBC |
Goal 11: Sustainable Cities and Communities
What This Means
We consider sustainable design in our development projects, investment properties and hotels. We explore ways to preserve the environment’s inherent character and cultural heritage wherever we operate.
Material Topics and Initiatives
Product and Service Quality; Climate Change
- Create high-quality products using innovative technologies in our development projects
- Support the Singapore Green Plan 2030 to achieve at least 80% of all buildings in Singapore to be Green Mark certified by 2030
- Support knowledge sharing on innovation in building technologies
- Incorporate energy efficiency measures, green features and biophilic design elements in our development projects where possible
| Ongoing Targets and Commitments | 2025 Progress |
|---|---|
| Aim to attain Green Mark GoldPlus or higher from Building and Construction Authority (BCA) for all future redevelopments and new commercial properties in Singapore. | Target Met |
| All main contractors for development projects to be ISO 14001- and Green and Gracious Builder Scheme-certified | Target Met |
| All development projects to be CONQUAS-certified | Target Met |
| Deploy renewable energy across all commercial and hospitality properties in Singapore progressively where feasible | Eight properties in Singapore equipped with solar panels, following installations at Pan Pacific Singapore and West Mall |
Group Sustainability Governance Structure
The Group’s sustainability governance structure is designed to cover all business functions and levels of seniority, ensuring that sustainability considerations are embedded into both strategic decision-making and day-to-day operations. With ISSB-aligned sustainability reporting that commenced in SR2025, the Group has strengthened our governance framework to include SingLand and all overseas operations, enhancing alignment, oversight and accountability.
To continue driving the Group’s sustainability strategy, the former Sustainability Steering Committee (SSC) has been reconstituted to include the Chief Executive Officers (CEOs) of our two subsidiaries, SingLand and PPHG, and renamed as the Group Sustainability Coordinating Committee (SCC). The Subsidiaries Sustainability Committees (SCs) are set up to ensure full coverage and clarity of responsibilities across all entities.
The Board of Directors continues to provide strategic oversight of ESG matters and integrates sustainability considerations into UOL’s business plans. It is supported by the Audit, Risk Management & Sustainability Committee (ARMSC), which reviews and advises on the Group’s overall sustainability strategy. The ARMSC is chaired by an independent, non-executive director and comprises three other independent, non-executive directors. The ARMSC provides strategic direction to the Group SCC, which leads the Group’s sustainability efforts. The Group SCC is chaired by the Group Chief Executive and co-chaired by the Chief Legal and Sustainability Officer/Company Secretary and includes members of the Senior Management Team. As the CEO of SingLand reports to its own Audit and Risk Committee, he will participate in the Group SCC only by invitation to contribute to strategic sustainability discussions and provide updates on SingLand’s sustainability progress and developments.
The Group Sustainability Working Committee (Group SWC) is responsible for implementing sustainability strategies and initiatives, reporting and materiality assessments. The Group SWC is chaired by the Senior General Manager of Corporate Communications, Investor Relations & Sustainability and includes representatives from all business functions, including Corporate Engineering and Development (Commercial & Hospitality), Finance, Human Resource, Risk Management and Project Development. The Group SWC provides oversight to the Subsidiaries’ SWC, ensuring consistent alignment with the Group’s overall sustainability strategies.
In 2025, a member of our Board of Directors participated in the Audit and Risk Committee Seminar, which highlighted how Audit and Risk Committees can champion ESG initiatives to enhance shareholder value. The seminar also examined successful ESG integration and its impact on financial performance. In addition, the Board participated in a dedicated session on Cybersecurity and Artificial Intelligence (AI) to stay abreast of emerging risk trends. These efforts demonstrate the Board’s commitment to strengthening oversight by deepening its knowledge and competencies.