Employee Development and Well-being

UOL places strong emphasis on training programmes that go beyond regulatory compliance and skill maintenance. These initiatives are designed to support both professional and personal development, ensuring employees acquire knowledge that benefits their long-term growth. In 2025, LinkedIn Learning continues to be available on a voluntary basis to provide bite-sized and self-paced learning opportunities, complementing e-learning modules such as BCP and Personal Data Protection Act.

To demonstrate our commitment in equipping employees with relevant and future-ready skills and keeping our staff updated on emerging trends, UOL organised the UOL Learning Day which featured sessions on cybersecurity, automation and in-demand AI tools.

Our hospitality business continued its collaboration with Lobster Ink, providing a comprehensive digital training platform to enhance employee expertise in key operational areas. In 2025, PPHG upgraded its training platform to the full Lobster Ink Hospitality Suite, expanding digital training beyond Front Office, Housekeeping and Food & Beverage to include Hospitality Management, Sustainability, Compliance, Events and Bar & Beverage. Specifically, the Sustainability module in the platform comprises seven modules across the topics of sustainability awareness, energy saving awareness and food waste.

PPHG also continued its collaboration with the Ministry of Education (Singapore) via the Teachers Work Attachment initiative. Participating educators gained first-hand exposure to hospitality operations and career pathways, bringing their experiences back to share with students and fellow educators. This outreach raises awareness of hospitality as a viable and meaningful career, particularly for students transitioning from school to further education while contributing to its talent pipeline and the sector’s workforce sustainability.

In 2025, our hospitality business in Singapore reached the final phase of its Lighthouse Transformation Pilot Project, marking the completion of the three-year initiative launched in 2023 to address manpower challenges and reimagine future hotel operations. Following the implementation of redesigned job roles, workforce upskilling and reskilling, and the integration of technology and digitalisation initiatives, participating hotels, namely Pan Pacific Singapore, PARKROYAL COLLECTION Marina Bay, PARKROYAL COLLECTION Pickering and PARKROYAL on Beach Road, recorded positive outcomes. Operational efficiency improved through optimised job scopes and streamlined work processes, while employees became more confident and empowered to take on broader responsibilities after targeted skills enhancement training. These improvements contributed to higher staff retention and stronger talent attraction, alongside productivity gains from digital tools that enabled more effective guest engagement and improved guest satisfaction. Building on the successful outcomes, PPHG will continue to sustain and optimise the transformation efforts through ongoing data monitoring, continued change management and employee engagement, regular reassessment of solutions for future relevance, and the refinement of key performance indicators to ensure long-term impact and scalability.

In 2025, the Group's employees completed an average of 51 training hours. For properties within the FY2024 Sustainability Report reporting scope, the Group met our training hour targets of 25 hours per employee for the property business and 48 hours per employee for the hospitality business. Building on this achievement, the Group will maintain these training hour targets globally in 2026, with an average of 25 hours per employee for UOL, PPHG Corporate Office and SingLand, and an average of 48 hours per employee for hospitality business. UIC Technologies Pte Ltd (UICT) has strengthened its commitment to employee development by increasing its training target to an average of 10 hours per employee in 2026, up from eight hours in 2025.