UOL Group Limited - Our Solutions

The Group leverages digital tools to enhance sustainability reporting and building management across our operations, in alignment with global and national sustainability frameworks.

Since 2020, UOL has implemented a digital platform to collect ESG data across all properties and development projects in Singapore. Overseen by ARMSC, this platform captures and monitors key sustainability metrics, including energy consumption, GHG emissions, water consumption and waste. The transition from manual data entry and spreadsheet-based consolidation has improved the accuracy, timeliness and integrity of centralised sustainability data.

Initial platform rollouts involved training data owners, such as main contractors. Over the years, multiple platform upgrades have been implemented to reflect updated ESG metrics relevant to UOL.

The operations team at Novena Square monitoring the BMS.

Initial platform rollouts involved training data owners, such as main contractors. Over the years, multiple platform upgrades have been implemented to reflect updated ESG metrics relevant to UOL. With periodic data input, it provides insights across different sites, enabling the identification of performance patterns. It also compiles a record of ESG data for internal and external assurance, supporting both performance tracking and reporting in line with frameworks such as GRI Standards and ISSB.

We also use digital technology to monitor energy consumption of our commercial and hospitality properties. At Pan Pacific Orchard, for example, a centralised Building Management System (BMS) manages and controls mechanical and electrical plants, as well as building facilities including air-conditioning and mechanical ventilation (ACMV), domestic and fire water tanks, and other electrical systems. The BMS hosts historical and real-time data, tracks energy usage trends, sets alarms for anomalies, monitors user activity and records essential property information. By digitalising these critical functions, the system reduces reliance on manual oversight and improves operational efficiency.

Together, these technologies strengthen our ability to monitor environmental outcomes and reinforce our commitment to achieving higher sustainability standards.

In 2024, we conducted an employee engagement survey on sustainability across our property and hospitality businesses in Singapore. The web-based survey achieved a 92% response rate, providing insights into our employees’ perspectives on sustainability and the Group’s initiatives.

Key findings:

About 84% of respondents recognise sustainability as a driver of external business value, viewing it as impactful through the Group’s sustainability agenda.
Over 80% of respondents have a favourable view of the Group’s sustainability efforts.
More than 75% of respondents value sustainability both personally and within the organisation, expressing a desire for increased support to actively participate in workplace sustainability initiatives.
Above 80% of respondents are satisfied with inclusivity and diversity initiatives, as well as our CSR programmes.

Integrating staff volunteerism with team bonding at Willing Hearts, one of Singapore’s largest soup kitchen charity organisation.

Employees from our hospitality properties reported higher satisfaction with the Group’s sustainability efforts compared with those in UOL and PPHG corporate offices. They also formed the highest percentage of those who view the sustainability agenda favourably. They believe their work contributes to sustainability-related activities and hold positive opinions on the Group’s sustainability impact and CSR programmes.

The higher level of employee satisfaction is largely due to the biophilic design of our hospitality properties, which incorporates greenery and natural light to foster a stronger connection to nature and enhance workplace well-being. This enables employees to experience sustainability firsthand, deepening their understanding of its importance. They also actively participate in environmental practices, including linen reuse programmes, recycling collection and sorting, and in-room filtered water taps to reduce plastic waste.

In 2024, UOL introduced a new model for corporate social responsibility (CSR) that fosters engagement among families and connects diverse beneficiary groups. By creating shared experiences, we have strengthened social inclusion, deepened relationships and opened up meaningful learning opportunities.

For the first time, we integrated staff volunteerism with family bonding to encourage employees to volunteer alongside their family members while highlighting the importance of community engagement. In May 2024, UOL partnered with MSF to bring children and families from ComLink+ @ Jurong West to the National Family Festival. This event created meaningful opportunities for UOL staff, their families and ComLink+ families to interact.

ComLink+ children and ART:DIS artists at an art exhibition organised by UOL.

Beyond family participation, UOL introduced cross-engagement programmes that connect different beneficiary groups. In September 2024, we hosted a mooncake-making session for the elderly from AWWA Senior Community Home, led by chefs from PARKROYAL on Beach Road and supported by UOL volunteers.

Following the activity, the seniors visited the first solo exhibition of Fern Wong, an artist with Down syndrome and winner of the inaugural UOL X ART:DIS Art Prize. The visit was both an artistic and inclusive experience, allowing the seniors to engage with art while celebrating the talents of artists with disabilities.

A similar initiative was extended to 12 ComLink+ children and ART:DIS artists, who attended the exhibition and participated in an art jamming session. This creative exchange encouraged children from diverse backgrounds to interact with artists with disabilities, learning self-expression, resilience and creativity through art.

This new CSR model redefines volunteering by nurturing engagement among employees, families and the wider community.

Staff volunteers and their families bonded with the ComLink+ @ Jurong West families through games and food at the National Family Festival.

Guided by findings from the Singapore Hotel Industry’s Jobs Transformation Map (JTM) study on the impact of key trends affecting Singapore’s hospitality industry, our hotel subsidiary PPHG was selected by the Singapore Tourism Board (STB) and Workforce Singapore to pioneer the Lighthouse Transformation Pilot Project, which is a three-year project starting from 2023 to address manpower challenges and reimagine future hotel operations.

The Lighthouse Transformation Pilot Project plays the pathfinding role in the hospitality industry to redesign nine job roles across six functions: Front Office, Bell & Concierge, Housekeeping, Central Reservations, Food and Beverage, and Security. Along with PPHG’s programmes for talent attraction and retention, learning and development, as well as succession frameworks, we aim to enhance career opportunities for our employees by encouraging them to upskill and reskill themselves, and pursue different roles throughout their career.

We hosted STB and Workforce Singapore to share the learning journey of PARKROYAL COLLECTION Pickering, one of our three hotels involved in the pilot project.

Representing the different brands under PPHG, these three hotels were identified to participate in the project: Pan Pacific Singapore, PARKROYAL COLLECTION Marina Bay and PARKROYAL on Beach Road.

Work trials are carried out for one job role at each of the three hotels. The goal is to identify opportunities for change, upgrade necessary skills and evaluate potential technologies aimed at simplifying jobs. Findings from the Lighthouse Transformation Pilot Project will eventually lead to a playbook that will benefit Singapore’s hospitality industry.

The playbook will serve as a guide to:

Uplift productivity to tackle higher labour costs
Provide bespoke, anticipatory services to address changing guest expectations
Map out job roles that Singaporeans are willing to take on, thus reducing reliance on foreign workers

“Project OPENDOOR has given me the opportunity to learn how to collaborate with other artists, and I could earn some fees to support myself,” said Mr Joe Lee, an artist with ART:DIS.

Driven by our belief in building a more inclusive society and advocating for sustainability, UOL embarked on Project OPENDOOR with ART:DIS to co-create a public art installation, with the aim to open doors to more opportunities for the artists to realise their aspirations and earn their livelihoods. Three doors from the conserved Singapore Improvement Trust (SIT) flats at our Avenue South Residence project were upcycled and turned into art sculptures by six artists for installation at the Sky Garden of the completed condominium.

From conceptualisation to painting and installation, the process took more than eight months. Before the artists began to create the artworks, they were mentored by a multidisciplinary artist to learn about Contemporary Art installation.

Project OPENDOOR was launched to empower artists with disabilities to live independently in the community.

From conceptualisation to painting and installation, the process took more than eight months. Before the artists began to create the artworks, they were mentored by a multidisciplinary artist to learn about Contemporary Art installation. During the painting process, UOL volunteers supported the artists, as some of them had mobility difficulties when handling the doors and art materials. Apart from the UOL team, our value chain partners for Avenue South Residence – the landscape architect from Henning Larsen Pte. Ltd. and the main contractor United Tec – lent their efforts during the installation in July 2023.

We share a video here on Project OPENDOOR that captured the entire journey.

The art sculptures (showing six sides of three doors) created for Project OPENDOOR were on display at Avenue South Residence’s Sky Garden, encouraging visitors to interact with them and enjoy art.

In line with Singapore’s government push for productivity and sustainability to transform the built environment sector, UOL has been embracing technology and innovation for our development projects.

We were one of the first developers in Singapore in 2016 to adopt the then new prefabricated prefinished volumetric construction (PPVC) technology to build the 40-storey twin towers of The Clement Canopy, followed by Clavon, which comprises two 37-storey towers.

Avenue South Residence is another of our project using the PPVC method. More than 3,000 free-standing volumetric apartment modules completed with internal finishes, fixtures and fittings, were built in a factory in Tuas and transported to the construction site to be stacked one on top of the other. The 1,074-unit residential development, located at the doorstep of the Greater Southern Waterfront, comprises two 56-storey towers reaching 192 metres and five low-rise conservation blocks. Avenue South Residence will be the world’s tallest PPVC residential building when completed in 2023, thus surpassing our own record for The Clement Canopy, which was completed in 2019.

Minister Desmond Lee (third from left) officiated the topping out ceremony of Avenue South Residence with (from left) Singapore Land Group Chief Executive Officer Jonathan Eu; United Tec Construction Managing Director Allan Tan; UOL Group Chief Executive Liam Wee Sin; and BCA Chief Executive Officer Kelvin Wong.
Photo: Ministry of National Development

Avenue South Residence will be the world’s tallest PPVC residential building when completed in 2023, thus surpassing our own record for The Clement Canopy, which was completed in 2019.

Using the PPVC method, about 40% in manpower and time savings for Avenue South Residence was achieved. Other benefits included reduced pollution and noise, improved health and safety of construction workers and people living and working near the project site, and improved quality control. In addition to the adoption of PPVC, Avenue South Residence incorporates the use of CarbonCure, a type of green concrete that reduces carbon emissions compared with conventional concrete.

Mr Desmond Lee, Minister for National Development & Minister-in-charge of Social Services Integration, was the guest of honour at the topping out ceremony of Avenue South Residence held on 25 February 2022. In his speech, Mr Lee said Avenue South Residence is a good example of how the built environment sector can be more productive, sustainable and resilient. He was encouraged that firms also did their part to keep projects going, and support the rest of the firms within their alliance despite the disruptions brought about by the pandemic.

“In a way, this project has shown us that it is still possible to press on with our transformative efforts, even in the midst of a crisis as big as a pandemic, as long as all partners are committed to this goal,” said Minister Desmond Lee.

UOL Group Chief Executive Liam Wee Sin also noted that COVID-19 has hit the built environment sector hard, causing manpower challenges and supply chain disruptions, among others.

“Avenue South Residence has demonstrated how government policies and initiatives, together with industry adoption of digitalisation and technology, can help the built environment industry improve productivity, attract talent and build resilience to grow for tomorrow. To overcome some of the issues aggravated by COVID-19, we must adopt digitalisation for integrated digital delivery; decarbonisation to address long-term climate change issues; and develop industry alliance to accelerate transformation as exemplified in this project,” Mr Liam said.

“In a way, this project has shown us that it is still possible to press on with our transformative efforts, even in the midst of a crisis as big as a pandemic, as long as all partners are committed to this goal,” said Minister Desmond Lee.

UOL Group Chief Executive Liam Wee Sin also noted that COVID-19 has hit the built environment sector hard, causing manpower challenges and supply chain disruptions, among others.

“Avenue South Residence has demonstrated how government policies and initiatives, together with industry adoption of digitalisation and technology, can help the built environment industry improve productivity, attract talent and build resilience to grow for tomorrow. To overcome some of the issues aggravated by COVID-19, we must adopt digitalisation for integrated digital delivery; decarbonisation to address long-term climate change issues; and develop industry alliance to accelerate transformation as exemplified in this project,” Mr Liam said.

Mr Kelvin Wong, Chief Executive Officer of BCA, was also present at the topping out ceremony. He said: “BCA would like to thank our partners — UOL, SingLand, Kheng Leong Company and United Tec Construction — for your passionate belief in approaching development with an alliance and taking a long-term view of firm partnerships to drive transformation. It will serve as an inspiration to many, and your alliance’s achievement is an important milestone in the transformation journey of Singapore’s built environment sector. We look forward to working even more closely with industry leaders like yourselves to transform the sector.”

UOL has been sharing our experience and knowledge of the PPVC technology with industry partners over the years to support the Singapore’s promotion of technology to drive productivity. We will continue to leverage our expertise and invest in innovative technologies to transform the built environment sector into one which is more sustainable and resilient.

Ministry of National Development’s infographic on Avenue South Residence was included in Minister Desmond Lee’s Facebook post.

The strong alliance among industry partners contributed to the construction success of Avenue South Residence. The UOL project team was led by Jenny Swee (second from left), General Manager (Project Development), who was with her team member (first on left), the partners from United Tec Construction (third and fourth on right) and Minister Desmond Lee.
Photo: Ministry of National Development

In support of the Singapore government’s push for productivity, UOL embraces the use of technology and engineering design to move towards sustainable construction method.

In 2016, UOL embarked on our first prefabricated prefinished volumetric construction project for The Clement Canopy, a 505-unit condominium that comprises two 40-storey towers in Clementi. Through our appointed main contractor Dragages Singapore, we draw on the engineering innovation and global expertise in this technology of the award-winning Bouygues Group.

Cited as a “game changing” technology by the Building and Construction Authority (BCA), the prefabricated prefinised volumetric construction method involves designing construction to be done in a controlled factory environment as far as possible. Prefabricated concrete modules are prefinised, for example with cabinetry and painting works, before they are assembled on site.

With most of the work completed at the factory, manpower and materials can be more efficiently planned and deployed. The tradesmen can carry out their works in a sheltered manufacturing environment, improving quality control and site safety. Dust and noise pollution are also minimised on-site.

We are cognisant that the prefabricated prefinished volumetric construction technology is a relatively new process and as such, we actively engaged business partners and regulations early in the design and construction process to enable a smooth experience for all, including the nearby communities.

The Clement Canopy (artist’s impression) will be the tallest concrete prefabricated prefinished volumetric construction in the world* when completed in 2020.

*Correct at time of publication.

Riverbank@Fernvale is a premium waterfront development located next to Punggol Reservoir and nearby parks. Embracing the spirit of Singapore as the City of All Ages, the development obtained the Universal Design Mark Gold (Design) Award by BCA in 2014.

Much attention was devoted to creating user-friendly facilities and promoting green and outdoor living for residents. Features include dedicated lots for electric vehicles, basement bicycle lots that enable residents to cycle seamlessly to the adjacent park connector, as well as five thematic zones (The Arrival, Adventure Cove, Aquatic Park, Riverside Trail and Sky Observatory) designed to cater to users of all age groups.

Key Design Philosophy and Approach

In developing a design for everyone, the primary approach is to consider:

Multi-generational living
User-friendly features within the home
Family-friendly/elderly-friendly features in common areas
Accessible entrances and routes

Riverbank@Fernvale (artist’s impression photos) promotes an outdoor living environment where residents can experience a variety of outdoor activities.

The site terrain of Riverbank@Fernvale is challenged with natural undulations. In order to mitigate different ground heights, an ‘intermediate level’ was designed to create part of the jogging track. The intermediate level also forms a connecting route to multiple facilities such as fitness pavilion, fitness corner, wetland pool, nature boardwalk, relaxation deck and cascade.

The development also created an amphitheater as part of the resident interaction space. These facilities are accessible to all via series of ramps, ambulant staircases and lift connections.

Given the abundant facilities, it is important to ensure it is easy to get around. Meticulous considerations were taken to design simple and informative signages. Most of the signages are completed with Braille for the visually impaired.

Features which encourage inclusive living include:

Wide range of unit types catering for diverse requirements, including dual-key units for multigenerational living
External staircases with tactile for the ambulant disabled
Wheelchair-friendly children’s play equipment and fitness equipment
Ramps and railings for easy access to pool area
Spacious family toilet with diaper changing station at common areas, in addition to conventional gents’ and ladies’ toilets
Hand rails for selected loft units with furniture deck staircase

Riverbank@Fernvale (artist’s impression photos).

UOL acknowledges the close relationship between art and design. Since 2014, UOL has been supporting ART:DIS (formerly known as Very Special Arts Singapore), which empowers people with disabilities through arts.

UOL regularly purchases paintings from ART:DIS to support its artists and help them to engage with a wider social community. To date, we have purchased about 50 paintings for display at our residential showflats. In 2017, PPHG collaborated with ART:DIS to produce a rendered drawing based on an aerial photo of Kampong Glam, which is in the vicinity of PARKROYAL on Beach Road. The artwork occupies a place at the Front Desk in the hotel lobby.

Wherever possible, UOL provides opportunities for ART:DIS artists to showcase their works.

UOL has been purchasing ART:DIS paintings for our residential showflats.

Wherever possible, UOL provides opportunities for ART:DIS artists to showcase their works. In June 2018, we dedicated a space for ART:DIS when we held our first community event in Bishan. In support of the charity’s fundraising efforts, our Management took the lead and purchased some of their paintings. We have also been sponsoring spaces at our hotels for ART:DIS to hold art exhibitions to create awareness about the charity and support the livelihood of the artists, whose paintings are made available for sale.

It is important to us to encourage the spirit of giving, even as we celebrate our 50 years of growth. In June 2014, UOL partnered VSA to use our space to showcase artworks by artists with disabilities.

UOL commissioned 18 art pieces by VSA artists and reproduced them into a 200-foot long mural entitled ‘A Kaleidoscope of Colours’. Supported by the National Arts Council and Land Transport Authority, the mural was installed on each side of the wall in the pedestrian underpass linking two of our malls, United Square and Velocity@Novena Square. Mr Sam Tan, Minister of State, Prime Minister’s Office and Ministry of Culture, Community and Youth, was present to officiate the art installation.

UOL commissioned 18 art pieces by VSA artists and installed them in the pedestrian underpass that links our two malls in Novena.

Leveraging our assets and influence, we also sponsored spaces for VSA to exhibit and sell their artworks at our malls in support of their fund-raising efforts. Mall tenants were encouraged to participate by donating items for charity auctions. Over two days, we raised more than $30,000 for VSA.

The paintings were themed after children and sports.