Employee Development and Well-being

During the year, we introduced LinkedIn Learning to offer bite-sized and self-paced learning opportunities, empowering our people to take ownership of their personal and professional development. Our comprehensive WSH training programmes aim to train employees to proactively identify and mitigate potential hazards.

Our hospitality business collaborated with LobsterInk, an online learning solution, to provide a comprehensive digital training platform to enhance employee expertise in key operational areas such as Front Office, Housekeeping and Food & Beverage. We offer orientation programmes in both English and Mandarin every week, ensuring seamless integration into our company culture for all employees.

In 2024, our hospitality business entered the second year of the Lighthouse Transformation Pilot Project. This three-year initiative aims to address manpower challenges and reimagine future hotel operations. Supported by the Singapore Tourism Board (STB) and Workforce Singapore, our hospitality business has completed work trials for job role redesigns at four of our hotels, namely Pan Pacific Singapore, PARKROYAL COLLECTION Marina Bay, PARKROYAL COLLECTION Pickering and PARKROYAL on Beach Road. These trials covered positions such as guest experience ambassadors (Reception, Concierge, Telephone Operator and Security), dining ambassadors, room ambassadors (Housekeeping) and Singapore central reservations services. Through revamped talent attraction and retention programmes, learning and development initiatives and succession frameworks, we strive to create enhanced career opportunities for our employees. We encourage continuous upskilling, reskilling and exploration of diverse roles throughout their careers. Findings from the project and work trials have been compiled into a playbook for both our hospitality business and Singapore’s hospitality industry.

To continuously build essential skills relevant to the evolving hotel industry, our hospitality business is collaborating with Republic Polytechnic final-year hospitality students to transfer and scale data analysis capabilities from PARKROYAL COLLECTION Pickering to three other hospitality properties, namely Pan Pacific Singapore, PARKROYAL COLLECTION Marina Bay and PARKROYAL on Beach Road. These data analysis capabilities enable the tracking of productivity statistics to support data-driven decision-making and process improvements across the properties.

Our commitment to learning and development in 2024 resulted in an average of 51 training hours per employee across our property and hospitality businesses, surpassing the previous year’s average of 48 hours. Our property business achieved an average of 41 training hours per employee, exceeding the target of 25 hours. Our hospitality business achieved an average of 52 training hours per employee, slightly below our target of 56 hours. This shortfall was due to the performance of our non-hospitality property entities. All eight of our hospitality properties collectively exceeded the 56 hours per employee training target in 2024.

In 2025, our hospitality business will adjust its training hours target from 56 hours per employee in 2024 to 48 hours per employee. This change reflects our ongoing commitment to enhancing the quality and effectiveness of our training programmes, ensuring that each training hour is impactful and aligned with our operational goals. By reducing the number of training hours, we can focus on the most critical and relevant skills that directly improve our service quality.